Cookie Policy

Lost Sol Ltd (Company Number 16106980)
Website: www.lostsol.co
Contact: info@lostsol.co

1. Introduction
This Cookie Policy explains how Lost Sol Ltd ("we", "us", or "our") uses cookies and similar technologies when you visit our website at www.lostsol.co ("the Site"). It outlines what cookies are, why we use them, how long they last, and your rights and choices under UK law.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. What Are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They help make websites work more efficiently and provide information to the website owner.

There are different types of cookies:

  • First-party cookies are set by us and help provide essential functionality.

  • Third-party cookies are set by external providers and are used for advertising, analytics, and social media features.

3. Why We Use Cookies
We use cookies for several purposes, including:

  • Essential cookies to allow the site to function properly, such as enabling checkout and account login

  • Performance cookies to track errors and improve the functionality and speed of the website

  • Functionality cookies to remember your preferences, such as language or location

  • Analytics cookies to measure how visitors use the site and help us improve it

  • Advertising cookies to deliver relevant ads and prevent repetition

  • Social media cookies to allow you to share content and interact with platforms like Facebook, Instagram, TikTok, Pinterest, and Twitter (X)

We do not place non-essential cookies without your consent. When you first visit our website, you are presented with a cookie banner allowing you to accept or reject non-essential cookies.

4. Cookies We May Use
Examples of cookies and similar technologies we may use include:

  • Shopify cookies for site functionality, shopping cart, and session management

  • Google Analytics to understand how people use the website

  • Meta (Facebook and Instagram) Pixel for ad performance and retargeting

  • TikTok Pixel for advertising optimisation

  • Pinterest tracking for interest-based advertising

  • Twitter (X) cookies for social media interaction

  • Klaviyo or email tools for tracking open rates and behaviour

  • Hotjar or other testing tools to monitor how users interact with the site

  • Embedded content cookies (e.g. YouTube, Vimeo, social buttons)

We may also use web beacons, tracking pixels, and Flash cookies. These technologies help us understand how users interact with the website and emails we send.

5. Third-Party Cookies
Some cookies on our website are set by third-party providers who offer services to us. These may include:

  • Google

  • Meta (Facebook and Instagram)

  • TikTok

  • Pinterest

  • Twitter (X)

  • Shopify apps

  • Klaviyo

  • YouTube or other embedded platforms

We do not control how these third parties use your data. You can find more information in their respective privacy policies.

6. How to Control Cookies
You have the right to control cookies. You can:

  • Use our cookie consent banner to accept or reject non-essential cookies

  • Adjust your browser settings to block or delete cookies

  • Use opt-out tools provided by third-party advertisers

Here are some helpful links:

Please note that blocking some cookies may affect the website's functionality.

7. Flash Cookies and Local Storage
Some features may use Flash cookies (also known as Local Shared Objects) or HTML5 local storage. These technologies help store your preferences and improve user experience.

To manage Flash cookies, visit Adobe’s Settings Panel

8. Targeted Advertising
We and our advertising partners may use cookies to show you personalised ads based on your browsing behaviour. These cookies do not store personal details like your name or email, unless you provide them.

You can opt out of interest-based advertising using the links provided above or by disabling marketing cookies through our banner.

9. Your Rights
Under UK data protection laws, you have the right to:

  • Withdraw consent at any time

  • Request access to data collected through cookies

  • Request deletion of your cookie-related data

  • Object to profiling or automated decision-making

  • Restrict or limit the use of your data

To exercise these rights, contact us at info@lostsol.co. We may ask for proof of identity before fulfilling your request.

10. Cookie Duration and Retention
Cookies may be session-based (expire when you close your browser) or persistent (remain on your device until deleted or expired). We only keep cookie data as long as necessary for the purpose it was collected.

11. Updates to This Policy
We may update this Cookie Policy to reflect changes in our use of cookies or legal requirements. Please check this page regularly for updates.

12. Contact Us
If you have questions about our use of cookies or this policy, please contact:
Email: info@lostsol.co
Website: www.lostsol.co
Company Number: 16106980