Lost Sol FAQs

Our towels are made from 80% recycled PET and 20% polyamide. This combination is designed for softness, durability, quick drying and to be completely sand-free. Perfect for travel, beach days and everyday use.

Our standard towels measure 160cm x 80cm and weigh approximately 450 grams. Perfect for travel, beach, gym and everyday use.

GSM stands for grams per square metre and measures the towel’s density. A higher GSM usually means a thicker more absorbent towel, while a lower GSM indicates a lighter faster-drying towel.

Our towels are designed with an optimal 380 GSM - for lightweight portability and efficient drying.

Cold machine wash at 30°C and wash separately. Do not use fabric softener or bleach, as they reduce absorbency. Do not tumble dry, iron or dry clean. Keep away from fire.

Tip: hang it to dry, it dries fast anyway.

Fold your towel in thirds lengthways then roll it tightly from one end. Once rolled, it should slide easily back into the bag.

Tip: folding and rolling on a flat surface makes it easier.

Our towels are made from recycled PET microfibre that is GRS (Global Recycled Standard) certified, and we work with suppliers who meet strict environmental and ethical standards.

Yes! Each towel is delivered in its own compact reusable bag, perfect for travel and storage.

At the moment, we only ship within the UK.

We’re working hard to expand soon, so stay tuned.

We aim to get your order to you quickly and reliably. Orders are processed within 2 to 3 business days and shipping typically takes:

• Standard - 2 to 4 business days
• Express - 1 to 2 business days

You’ll receive a tracking email as soon as your order ships.

Delivery options (UK only):

• Standard delivery: £3.65
• Express delivery: £5.00

Free standard delivery on all orders of £49 or more.

We use Royal Mail and Evri, depending on your location, service selected and order volume.

If you’ve entered the wrong address or have a special delivery request, please email us at info@lostsol.co with your order number in the subject line as soon as possible.

We’ll do our best to help before your order is dispatched.

In the unlikely event that your order doesn’t arrive, please email info@lostsol.co with your order number as the subject and let us know.

We’ll investigate and work quickly to sort it out.

Yes, we offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

To be eligible, your item must be unused, unwashed, in its original packaging with tags and accompanied by proof of purchase (such as your order number).

Please note: items sent back without prior approval won’t be accepted.

We don’t currently offer exchanges. If you’d like a different item, we recommend returning the original and placing a new order separately.

Once we’ve received and processed your return, your refund will be issued to your original payment method. You’ll get a confirmation email when it’s processed.

Please allow 3 to 5 business days for the refund to appear in your account, depending on your bank.

Yes, we stand by the quality of our products. If your towel shows any issues like rips, tears, discolouration or colour bleeding within the first 3 months of use, we’ll replace it free of charge.

Please note: our guarantee doesn’t cover general wear and tear or staining caused by use.